1. Introduction
DX Sports ("we", "us", "our") respects your privacy and is committed to protecting
your personal information. This Privacy Policy explains what data we collect, why
we collect it, how we use it, and your rights regarding that data.
This policy applies to all users of the DX Sports platform at
https://dxsports.xyz (the "Platform").
2. Who We Are
The data controller responsible for your personal information is:
3. What Information We Collect
3.1 Information you provide directly
- Account information: name, email address, password (stored securely hashed)
- Team information: team name, team logo, manager name, manager phone, manager email, location, captain name, captain phone
- Player information: player name, position, jersey number
- Payment information: payment status, reference number, notes (we do not store card details — payments are made in person)
- Feedback: any messages you send us via the feedback form
3.2 Information we collect automatically
- IP address: logged for security, rate-limiting, and audit purposes
- Action log: we record which actions you take on the Platform (logins, team registration, score entry, etc.) for auditing and dispute resolution
- Session token: a token stored in your browser's local storage keeps you logged in
3.3 What we do NOT collect
- We do not process online payments, so we never see your card or bank details
- We do not use third-party advertising trackers
- We do not use analytics tools like Google Analytics
- We do not use social media tracking pixels
4. How We Use Your Information
We use your personal information to:
- Create and manage your account
- Register and manage teams, rosters, and tournament entries
- Notify you about approvals, rejections, waitlist promotions, and upcoming matches (via email)
- Display public team and player information on the Platform (e.g. on tournament dashboards and team profiles)
- Detect and prevent fraud, abuse, and unauthorised access
- Investigate complaints and disputes
- Comply with legal obligations
- Improve the Platform
5. Legal Basis for Processing
We process your personal information based on:
- Contract: to provide the services you have signed up for (team registration, tournament management)
- Legitimate interests: to prevent fraud, ensure Platform security, and improve our services
- Legal obligation: to comply with applicable laws
- Consent: where you have specifically agreed (e.g. consent to publish your team's information)
6. What Information Is Public
Tournament-related information is intentionally public on the Platform. This includes:
- Team name, logo, and tournament registration status
- Team manager's name
- Player names, positions, and jersey numbers
- Match results, standings, and match events (goals, cards, infractions)
- Team location
If you do not want any of this information public, do not register a team or add
players. Contact us if you have concerns about specific data.
7. Who We Share Information With
We do not sell your personal information. We may share information with:
- Tournament Organisers: the individual or entity running a specific Tournament, to the extent needed to run it
- Service providers: email delivery services (for approval notifications and match reminders), and hosting providers
- Legal authorities: where required by law or to protect our rights
All service providers are required to handle your data confidentially and only for
the purposes we specify.
8. How Long We Keep Your Data
- Account information: retained as long as your account is active, plus 12 months after closure
- Tournament and match records: retained indefinitely for historical reference (scores, standings, events)
- Audit logs: retained for 24 months
- Deleted teams and tournaments: soft-deleted, retained for 30 days, then permanently removed
- Login tokens: retained for 30 days after last use, then cleaned up
9. Data Security
We take reasonable technical and organisational measures to protect your data,
including:
- Encrypted (HTTPS) connections to the Platform
- Passwords stored using industry-standard one-way hashing
- Role-based access controls (only admins can view certain data)
- Regular encrypted database backups
- Automated token cleanup and expiration
However, no system is completely secure. We cannot guarantee absolute security.
If you believe your account has been compromised, contact us immediately.
10. Your Rights
Subject to applicable law, you have the right to:
- Access the personal information we hold about you
- Correct inaccurate information (most of this can be done directly via your account)
- Delete your account and associated personal information, subject to retention requirements
- Object to certain processing activities
- Withdraw consent where we are processing based on your consent
- Lodge a complaint with a supervisory authority
To exercise any of these rights, contact us at
info@dxconnect.shop.
11. Cookies and Local Storage
We do not use traditional tracking cookies. We use your browser's
local storage to:
- Keep you logged in (authentication token)
- Remember your theme preference (dark/light mode)
- Remember your compact/reduced-motion preferences
You can clear this data at any time via your browser settings. Doing so will log
you out and reset your preferences.
12. Children's Privacy
The Platform is not intended for children under 13. Users between 13 and 17 may
use the Platform only with the consent of a parent or guardian, who takes
responsibility for their activity. If we learn that we have collected personal
information from a child under 13 without consent, we will delete it.
13. International Transfers
Our servers are located in South Africa. If you access the Platform from outside
Namibia or South Africa, your data may be transferred to and processed in these
locations. By using the Platform, you consent to such transfers.
14. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at
the top will reflect the most recent version. Material changes will be communicated
by email or via a notice on the Platform.
15. Contact Us
For any questions, concerns, or data requests, contact us: